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Returns & Exchange Policy
General
Returns on sales invoices older than 30 days will not be accepted. Any returns received will be issued as a store credit to your Account. We do NOT issue exchanges or replacements. In order to receive a monetary refund to your card you must request it and report your return within 10 days from the day you receive the item.
A restocking fee (10% of order amount) applies to all non-damaged returns. Customers are responsible for the applicable shipping charges for non-damaged items returned. For damaged returns, please only ship via USPS priority if you wish to be given credit for shipping costs. Any other shipping method will NOT be reimbursed.
How to request an RMA
If you would like to request an RMA (Return Merchandise Authorization), please send us an e-mail to info@puro-gourmet.com with your Order number in the subject field. One of our customer service representatives will contact you via phone or e-mail with your RMA number. You will NOT be able to return your items without an authorization number.
Where to send a return
Please visibly mark the RMA # on all boxes then ship all authorized returns to:
Puro-Chile
221 Centre Street.
New York, NY 10013 USA
